Appointments & Cancellations

All cat grooming appointments must be pre-booked.
A 50% deposit is payable for grooming services.
We require at least 48 (business) hours’ notice (prior to booked appointment time) to cancel or reschedule an appointment.
Missed appointments or cancellations with less than 48 (business) hours’ notice will be charged in full and must be paid before securing the next appointment.
Repeat no-shows may be asked to pay in advance for future bookings.

Cat Health & Safety

All cats must be up to date with vaccinations, flea and worming treatments.
Fido’s reserves the right to refuse grooming if a cat shows signs of illness, stress, aggression, parasites (fleas, ticks, mites), or unhealed wounds. The full fee will still apply.
Please notify us in advance of any medical conditions, behavioural issues, or allergies.
Fido’s reserves the right to refuse grooming if a cat shows signs of illness, stress, aggression, parasites (fleas, ticks, mites), or unhealed wounds, and you (or your emergency contact) will be asked to collect your cat immediately. The full fee will still apply.
We accept kittens from 12 weeks or as soon as they have had their second vaccinations and have been given the all-clear from their vet.
Cats must have appropriate ID tags and must be microchipped.
The grooming of ailing and/or elderly cats is entirely at the owner’s risk.
Fido’s does not take responsibility if your cat develops an allergic reaction to grooming products – please notify us of any sensitivities/special requests at the time of booking and please let us know of any irritations or reactions post groom as future grooms can be adjusted to minimise the risk of unwanted reactions.

Behaviour & Handling

Cats must be accustomed to being handled and groomed; cats that are excessively aggressive or stressed may require grooming over multiple sessions or may not be groomed at all.
We are at liberty to muzzle your cat if it presents a danger to our staff.
We do not use sedation. If sedation is needed, please consult your vet.
A Handling Fee may apply if extra time, equipment, or staff is required for safety.

Matted Coats

If your cat has severe matting, we may need to clip the coat short for their comfort and safety.
De-matting can be stressful and may not always be possible depending on the condition of the coat and tolerance of the cat.
Fido’s is not liable for any post-grooming effects of mat removal, including skin irritation, nicks, or patchy regrowth.

Parasites

If tapeworms and/or fleas are found on your cat, you will be contacted to collect your cat immediately.
Ticks can be safely removed at a charge of £20, if requested.
If fleas are found on your cat and we have not been informed of the possibility of your cat having fleas, an additional charge of £250 will be incurred to pay for the products required to treat the salon and to compensate for loss of business; we will need to use flea bombs, resulting in the closure of the salon for 2-4 hours to prevent cross-contamination to other animals.

Grooming Results

We aim to deliver the best grooming results possible, but outcomes may vary depending on coat condition, temperament, and the cat’s tolerance.
Owners should understand that grooming is performed with the cat’s welfare as the top priority.
Any concerns must be raised before leaving the salon.

Late Arrivals & Collections

Please arrive on time, ideally 5 minutes before your appointment time. Late arrivals over 10 minutes may result in rescheduling, with a 100% cancellation fee applied.
You must collect your cat promptly at the agreed time. A late collection fee of £20 per hour, or part thereof, will be applied after a 10 minute grace period.

Liability & Veterinary Care

All grooming is undertaken at the owner’s risk. While we take every precaution, accidents can occur.
In the unlikely event of an emergency, we will seek veterinary care; any associated costs incurred will be the responsibility of the owner.
Fido’s is not liable for pre-existing conditions, allergic reactions, or post-grooming health issues unless caused by negligence.

Payment Terms

Payment is due at the time of collection.
We accept card payments, Apple/Google Pay, and cash.
Prices may vary depending on coat condition, temperament, or additional time required.

Guarantee/Warranty

Due to the nature of our work, we do not offer or imply any sort of guarantee or warranty.We are happy to offer advice on how to best care for your cat following a groom, but we cannot be held responsible for your actions or any subsequent issues caused directly or indirectly by yourself.

Photography & Social Media

We may take photos and/or video of your cat before and after grooming to use on our website or social media platforms.
Please inform us in writing if you do not consent to this.

Complaints

If you are dissatisfied with any aspect of your cat’s grooming experience, please let us know asap.
We would like to have the opportunity to discuss any concerns with you so that we can explain and/or rectify the issue.

Agreement

By booking a grooming appointment with Fido’s of Fitzrovia, you agree to these terms and conditions.
These terms are subject to change and the latest version is always available at our reception or on our website.