Appointments & Cancellations

All dog grooming appointments (full groom/wash & fluff/hand stripping/teeth cleaning) must be pre-booked.
A 50% deposit is payable for grooming services.
We require at least 48 (business) hours’ notice (prior to booked appointment time) to cancel or reschedule an appointment.
Missed appointments or cancellations with less than 48 (business) hours’ notice will be charged in full and must be paid before securing the next appointment.
Repeat no-shows may be asked to pay in advance for future bookings.

Dog Health & Safety

All dogs must be fully vaccinated (including kennel cough) and up to date with flea, tick, and worming treatments.
Fido’s reserves the right to refuse grooming if a dog shows signs of illness, stress, aggression, parasites (fleas, ticks, mites), or unhealed wounds, and you (or your emergency contact) will be asked to collect your dog immediately. The full fee will still apply.
• Please notify us in advance of any medical conditions, behavioural issues, or allergies.
We accept puppies from 12 weeks or as soon as they have had their second vaccinations and have been given the all-clear from their vet.
Dogs must have appropriate ID tags and must be microchipped.
The grooming of ailing and/or elderly dogs is entirely at the owner’s risk.
Fido’s does not take responsibility if your dog develops an allergic reaction to grooming products – please notify us of any sensitivities/special requests at the time of booking, and please let us know of any irritations or reactions post-groom, as future grooms can be adjusted to minimise the risk of unwanted reactions.

Behaviour & Handling

Dogs must be accustomed to being handled and groomed; dogs that are excessively aggressive or stressed may require grooming over multiple sessions or may not be groomed at all.
We are at liberty to muzzle your dog if it presents a danger to our staff.
We do not use sedation. If sedation is needed, please consult your vet.
A Handling Fee may apply if extra time, equipment, or staff is required for safety.

Matted Coats

Severely matted coats may require shaving or a close clip – this is often the safest and most humane option.
We will always prioritise your dog’s welfare over aesthetics.
Fido’s is not liable for any nicks, skin irritation, or uneven coat regrowth caused by mat removal.

Parasites

If tapeworms and/or fleas are found on your dog, you will be contacted to collect your dog immediately.
Ticks can be safely removed at a charge of £20, if requested.
If fleas are found on your dog and we have not been informed of the possibility of your dog having fleas, an additional charge of £250 will be incurred to pay for the products required to treat the salon and to compensate for loss of business; we will need to use flea bombs resulting in the closure of the salon for 2-4 hours to prevent cross-contamination to other animals.

Puppies, Seniors & Special Needs Dogs

Puppies should be gradually introduced to grooming from 6 months, after their second course of vaccinations.
Elderly or medically vulnerable dogs may be groomed in shorter or modified sessions.
We reserve the right to stop the groom if it causes undue stress.

Grooming Results

We will do our best to meet your grooming preferences, but results may vary depending on the dog’s coat, condition, and behaviour.
Owners should understand that grooming is performed with the dog’s welfare as the top priority.
Any concerns must be raised before leaving the salon.

Late Arrivals & Collections

Please arrive on time, ideally 5 minutes before your appointment time. Late arrivals over 10 minutes may require rescheduling, with a 100% cancellation fee applied.
Dogs must be collected promptly at the agreed time. A late collection fee of £20 per hour, or part thereof, will apply after a 10 minute grace period.

Liability & Veterinary Care

All grooming is undertaken at the owner’s risk and whilst we take every precaution, accidents can occur.
In the unlikely event of an emergency, we will seek veterinary assistance; any associated costs will be the owner’s responsibility.
Fido’s is not liable for pre-existing conditions, allergic reactions, or post-grooming issues unless caused by negligence.

Payment Terms

Payment is due at the time of collection.
We accept cash, card, and Apple Pay.
Additional charges may apply for extra time due to behaviour, matting, or specialist handling.

Guarantee/warranty

Due to the nature of our work, we do not offer or imply any sort of guarantee or warranty.
We are happy to offer advice on how to best care for your dog following a groom, but we cannot be held responsible for your actions or any subsequent issues caused directly or indirectly by yourself.

Photography & Social Media

We may photograph and/or video your dog before or after their groom to use on our website or social media platforms.
Let us know in writing if you do not consent to this.

Complaints

If you are dissatisfied with any aspect of your dog’s grooming experience, please let us know asap.
We would like to have the opportunity to discuss any concerns with you so that we can explain and/or rectify the issue.

Agreement

By booking a grooming appointment with Fido’s of Fitzrovia, you agree to these terms and conditions.
These terms may be updated at any time and the most current version will be available in-store and online.